I'm stumped. I'm not so sure what is the answer to your question. I'll do some Googling and get back to you if I discover an decent answer. You should email the people at Nutrisystem as they probably know..

For future reference - your a/d shipping address shows on the summary page of your a/d order - and you can edit it there yourself, no phone call needed.....

I just sent you a p.m with the name of a great customer service rep...

One thing to note, Nutrisystem has serious system software problems in a few areas..

For instance, any time you call to delay an order (since you get to self-delay just once in a lifetime, it seems) you have a better than 50/50 chance all your discounts will drop off the day they actually process the order for pre-shipping (i.e. billing)..

My point is, it's many times NOT a customer service problem per se, because the rep is *trying* to do what you want, and from what they see on the screen it is done, but the system software which is "NS" doesn't make changes elsewhere and it is like you never even called them..

I've offered to come re-engineer their online order management and fulfillment system on a consultancy basis, but they haven't taken me up on it. Maybe they don't think I'm serious. But I am. LOL. I'd show them how to fix their problems..

I've done the architecture and design of online application systems which make NS's look like a tinker toy..

Anyway, don't blame the poor customer rep so much, s/he is only able to do so much, and as far as they know, they've done the right thing...

I have written one of these "Poor Customer Service" threads before, too ... and was eventually sorry that I did. The problem was solved within just a few days and Nutrisystem even gave me some extra food and a discount..

In my own opinion I think a lot of people are on edge these days. I know I tend to be. There are a lot of things going on in the world that are out of control (or at least out of my control). Nutrisystem was patient with me and I learned to be more patient with them. I also agree with privateer3 about the gap between employee and the software system..

Have patience my friend - PaPaG57. Nutrisystem will get it worked out in time..

Whatever you do, don't take it out on yourself by eating off plan. There are plenty of things you can substitute until the package gets to the right place..

Sorry you aren't getting much sympathy here, but most of us have been through this ourselves or, as in my case, have worked in the field of customer service. It's a crap job...

That is sad to hear as I just had an EXCELLENT dealing with CS this month. Stick with it, I am sure problem can be resolved. I know moving can be stressful enough and hopefully this was the biggest problem. My neighbors just moved and their belongings were contracted to be delivered in one day and they did not get for 3 weeks. They only moved 6 miles away so you have a minor glitch in comparison...

AMEN, Privateer!! I've often thought and said that if NS's IT were half as good as the program itself, it would be a wonderful company all around. Fortunately for us, the CS folks are mostly all about fixing the messes that the system creates, or exacerbates. I've had good luck, usually, with them, but have given up on web support. As much as I hate phone calls, they usually work..

I wish they'd take you up on your offer. I can't imagine their ongoing costs to untangle things with CS would be less than hiring someone to make it work..

I'm dealing with nutribear issues myself. Can anyone say "Petty"?..

I just got off phone with CS rep as the 50 clicks coupon was not being recognized, it kept sayin invalid. The rep was nice and explained that one needs to type it in, not cut and paste. Another example that if the site worked properly I would never of had to call the rep..

**HINT** if they know you can not cut and paste a coupon code, they should put that info right on page, something simple like "Coupon Codes must be typed in" Would have saved me time at the very least...

I copy/paste mine no problem. I just make sure I don't include the space at the end...